Experience

2012 - Present
Capgemini America

I am an experienced Program and Portfolio Manager with over a decade of leading complex technology initiatives across the insurance and consulting industries. My background includes managing large-scale SaaS implementations, driving digital transformation programs, and optimizing IT portfolios to align with business strategies.

In my role as a Portfolio Manager at Capgemini America, I’ve led enterprise-wide projects with budgets exceeding $5 million, ensuring strategic alignment, risk mitigation, and successful program delivery. I’ve managed cross-functional teams, balancing priorities while focusing on maximizing business value and improving operational efficiency.

As a Program Lead (Managed Services), I was responsible for overseeing end-to-end program execution, from gathering business requirements to post-implementation support. I implemented AI-driven process improvements that reduced operational costs and enhanced service quality. I’ve also managed vendor relationships, negotiated contracts, and led RFP responses, securing key business opportunities.

Earlier in my career as a Senior Business Analyst, I facilitated JAD sessions, defined business requirements, and collaborated with stakeholders to shape technology roadmaps. I have hands-on experience with Guidewire PolicyCenter, API integrations, and data analytics, which helped streamline business processes and improve system performance.

I thrive in Agile environments, where I’ve facilitated Scrum ceremonies, managed product backlogs, and driven continuous improvement initiatives. My ability to communicate effectively with stakeholders at all levels has enabled me to present complex technical concepts clearly, influence decision-making, and foster collaboration across diverse teams.

Roles

• Portfolio Manager

• Program Manager

• Engagement Manager

• Managed Service Lead

• Project Manager 

• ECM Lead

• Business Analyst

• Business System Analyst

Certifications